Policies

Late Arrival

Arriving on time matters more in a hands-on skills course than in a typical class — missed content usually can't be recovered mid-session.

• Arriving more than 15 minutes late may result in denied entry if the content you missed can't reasonably be caught up.
• If you're denied entry due to lateness, it's treated the same as a reschedule request, and a $75 fee applies.
• Repeated late arrivals across bookings may require re-registering at full course price rather than a reschedule rate.

This exists because certification requires demonstrating specific skills in sequence — joining partway through means missing steps the instructor can't easily repeat just for one latecomer without disrupting the group.

Related: see our Rescheduling Requests policy for fee tiers, and Certification Requirements for why full attendance matters for certification.