Policies
Medical or Family Emergencies
We understand that emergencies don't follow a 7-day notice window, which is why these situations are handled individually rather than under the standard cancellation tiers above.
Medical or family emergencies are handled case-by-case at First 2 Aid Inc.'s discretion. Supporting documentation (such as a doctor's note) may be requested. Rescheduling or fee waivers will be considered, but are not guaranteed — each situation is reviewed on its own merits.
Related: see Participant Cancellation for the standard notice-based tiers this policy is an exception to.
Q: Will I automatically get a refund for a medical emergency?
No — it's reviewed case-by-case, and documentation may be requested. A waiver isn't guaranteed, but we do take genuine emergencies seriously.